DISCLAIMER

The web pages located under the domain http://entradas.museobilbao.com (hereinafter, the "ticket sales website") are the property of FUNDACIÓN MUSEO DE BELLAS ARTES DE BILBAO (hereinafter, the "Bilbao Fine Arts Museum"), recorded in Section 3 of the Foundations Registry of the Basque Country under number F-96, with tax identification code G-95122321 and located at Plaza Museo 2, 48009 Bilbao. The ticket sales ser.vice is provided by the Bilbao Fine Arts Museum through an information technology platform called "EUROMUS", administered by the museum itself.

By accessing and using this ticket sales website, you acknowledge and accept the general terms and conditions of the https://www.museobilbao.com website published under https://www.museobilbao.com/in/aviso-legal.php.

 

PARTICULAR TERMS AND CONDITIONS OF THE TICKET SALES WEBSITE OF THE MAIN MUSEUM WEBSITE


The ticket sales website enables users to purchase tickets in advance for the exhibitions and other events held at the Bilbao Fine Arts Museum.

In general, the advance ticket sales service is available 24 hours a day, 365 days a year. However, the Bilbao Fine Arts Museum may at any time, temporarily or definitively and without prior notice, suspend advanced sales of all or a portion of the tickets for the permanent exhibition, temporary exhibitions or other events organised by the Bilbao Fine Arts Museum.

 

TICKET PURCHASE CONDITIONS


To purchase tickets in advance, please follow the instructions indicated on the website and reproduced below:

Select your ticket

Step 1: If it is not selected by default, indicate the exhibition or event for which you wish to purchase tickets (museum visit, educational activity, promotional activity) as well as any extras (audio guide).

Step 2: Indicate the number of people and the price type. Remember to check whether any of the people for whom you are purchasing tickets are eligible for a reduced price (proof of eligibility must be shown at the ticket office). In certain cases, you will need to enter additional information to complete the process ("Friend-Laguna" prices and "Gaztedi Plan" for educational and promotional activities). The maximum number of tickets you may purchase is fourteen (14) for museum visits, four (4) for educational activities and only one (1) for promotional activities.

Step 3: Select the date in the calendar shown on the screen.

Step 4: Select the time slot from those shown for the date chosen.

You will then see a summary indicating the options selected in all of these steps.

Enter your personal details

You will need to enter your details in all the required fields (marked *) to complete your purchase. Please remember to enter a valid email address so that we can send you your proof of purchase.

Enter your bank details

You may purchase your tickets with any of the following cards: Visa, Visa Electron, Mastercard, Maestro and American Express. To complete your purchase, enter your card number, expiry date and security code (located on the back of your card).

In case of an error on the website, please call us on 94 439 60 60. Do not cancel or repeat the transaction since you may accidentally repeat your purchase.

When the purchase process is complete, you will see a confirmation message on the screen. We advise you to make a note of the booking reference number and print the confirmation before you close the last window.

Once the payment has gone through, you will receive your tickets by email within approximately 30 minutes.

The purchase of tickets is not subject to the right of withdrawal.

 

USE OF TICKETS PURCHASED VIA THE WEBSITE


Tickets purchased through the procedure described in the previous sections, and which you receive by email, have the same validity as if they had been purchased at the Bilbao Fine Arts Museum.

You will need to print your tickets on ordinary paper, making sure that they are printed correctly and that the codes that identify and personalise each ticket are legible.

The printed tickets entitle you to visit the exhibition or event for which they were purchased and are valid for one use only. The Bilbao Fine Arts Museum reserves the right to ask visitors who have purchased their tickets through the ticket sales website to show the credit card that was used to purchase them as well as their national ID card or passport to check their identity and control access to the museum and the proper use of the online advance ticket sales service. The Bilbao Fine Arts Museum may also ask users who have purchased a ticket at a special reduced price for reasons of age or any other circumstance applicable at the time of purchase to provide proof of such.

Limitations of use

When you access this website, you are authorised to visualise all of the information and contents herein, and to download or make private copies of same on your personal terminal or any other data storage device, provided that the items copied are for YOUR EXCLUSIVE PERSONAL USE and you do not subsequently transfer or transmit them to a third party.

The installation of the information and contents on any terminal or server connected directly or indirectly to the internet or a local network and that allows third parties to access same via channels other than the website itself is expressly prohibited.

Likewise, the purchase of tickets through this website for the purpose of reselling them for the same or a different price is also prohibited.

Incidents with the ticket sales service

If you experience any incident related to the use and operation of the ticket sales website, please report it by calling 94 439 60 60 or writing to info@museobilbao.com.

On receipt of your query or complaint, the manager of the ticket sales platform will contact you by the method you have indicated.

Access conditions

In order to guarantee users' rights and the optimum operation of the ticket sales website, the Bilbao Fine Arts Museum may:

The Bilbao Fine Arts Museum will also store the electronic purchase document, which visitors will not be able to access.

Liability

The Bilbao Fine Arts Museum accepts no liability for damages of any kind arising from circumstances beyond its control. For example, the Bilbao Fine Arts Museum shall not be liable for: errors or omissions, outdated information and content on the website, non-availability of the portal or payment systems agreed with the financial entities, errors in these payment systems, the transmission of viruses or malicious or harmful programs resulting from attacks by third parties, or the information, opinions or content of any kind included on other websites not directly managed by the Bilbao Fine Arts Museum to which this ticket sales website may direct users via hypertext links.

The Bilbao Fine Arts Museum shall have no liability for damages of any kind arising from the non-availability or interruption of the service. 

If tickets purchased by the user via the ticket sale website cannot be used through the fault or negligence of the Bilbao Fine Arts Museum, the museum shall only be obliged to refund the price paid for said tickets or to replace the tickets purchased with others for another day and time agreed with the user.

Data protection policy

In accordance with the provisions of Organic Law 15/1999 of 13 December, on Personal Data Protection, you are hereby informed that the personal data you enter on the website forms will be added to a computer file registered with the Spanish Data Protection Agency and owned by the Bilbao Fine Arts Museum. Your data will be used for the sole purposes of managing, administering and invoicing the services procured. If you have ticked the corresponding boxes, your data will also be used to send you commercial information (publicity) about the Bilbao Fine Arts Museum and the activities it organises, and also questionnaires or forms to assess customer satisfaction with the service provided.

You are also hereby informed that the Bilbao Fine Arts Museum is responsible for processing your data and responding to any request you submit in connection with your rights of access, correction, cancellation and opposition. If you do not agree with any of the uses described herein, you may exercise the aforesaid rights by writing to Fundación Museo de Bellas Artes de Bilbao, at Museo Plaza 2, Bilbao 48009, or by sending an email to info@museobilbao.com. Your request must contain your first name and surname, a photocopy of your ID card or equivalent identification document, and details of the request made.

Completion of all the fields on this form is mandatory and represents your express consent to the use of your personal data for the purposes indicated herein. If you need to enter the personal data of individuals other than yourself on this form, you must inform them beforehand of the contents of the preceding paragraphs.

Alterations to the conditions and website

The Bilbao Fine Arts Museum reserves the right to alter these conditions, website and services provided in any way it deems appropriate, at any time and without prior notice. Consequently, the Bilbao Fine Arts Museum may change, remove or add to both the contents and services provided through this website, including the way the website is presented and where it is located. It may even suspend its operation temporarily or definitively.

 

REFERRAL TO THE MAIN WEBSITE DISCLAIMER

With regard to all matters not included in these Particular Conditions, this service is governed by the same general conditions set forth in the Disclaimer of the main website: https://www.museobilbao.com